Virtual Teams

How do I find the right person for the job?

You won’t have to. We’ve got years of experience in the remote hiring process, from virtual interviews—we’ve conducted hundreds—to candidate selection to hiring, across many positions: writers, designers, marketing managers, social media experts, and so on.

We’ll establish your requirements via phone and then narrow down the selection to the three best candidates. Be assured that anyone we recommend to you, we would feel comfortable hiring for our own business.

If they’re not in the office, how do I know they’re working?

Most importantly, these workers have passed extensive background checks with flying colors and also have a proven track record of delivering excellent results.

If desired, though, you can monitor the work directly, using various methods.

The most important thing, whether a contractor is in the local office or working remotely, are deliverables. In many cases—researching a certain number of links, creating a design, writing content—the outcome is visible.

If a contractor is working hourly, rather than on a specific task, there are a number of time-tracking applications that can be used, including ones that that unobtrusively and randomly capture screenshots during the contractor’s scheduled work time.

How much can I expect to pay?

The rate will depend on the complexity of the task and the desired experience. Some realistic examples are listed below. We have hired multiple contractors at these rates:

  • Customer Support Agent - From $5 per hour
  • Virtual Assistant - From $4 USD per hour
  • Content Writer - General writer: from $12 to $40 USD per 1000 words
  • Expert Niche Writer - For example, a veterinarian with 30 years experience: $38 USD per 1000 words
  • Wordpress Expert - $50 to $150 USD per website template customisation
How will we communicate?

You will be able to communicate using Skype, phone or VOIP calls, email, and other methods.

We encourage the use of Google Docs as multiple users can work on them simultaneously. If you require training and setup for Google Docs or Skype, we will provide that free of charge.

e-Operations

How do I ensure that my company runs smoothly when the employees are all remote?

We vet any contractors that we provide to you, a process that includes background checks, applicable testing, skill verification, and training. This goes a long way toward providing a smooth ride. As with any employee, of course, the best way to ensure that virtual assistants or other workers provide timely results is to be clear with them about expectations. What is needed? When will it be required? What other factors should they consider? Because remote contractors do not have the “comfort zone” of permanent employment, they will take your concerns very seriously.

What benefits besides cost savings does using mostly remote employees offer?

A primary benefit is flexibility. Most businesses have down time or slow seasons as well as very busy times. With a remote workforce, you can quickly scale up or down, making sure you meet your customers’ needs. In addition (although if you wish, you can hire locally and still have a virtual or online team), the talent pool available to you is both wide and deep. If you need it, we can find it.

Social Media

How can social media impact the reach of my business?

These days, customers and potential customers often use social media to interact with companies. They expect to find you there. While a website, though usually necessary, can feel a bit impersonal, social media provides the platform for interaction that will help new and existing customers connect emotionally with your business. Immediate feedback to customers, relevant content, fun contests, well-designed ad campaigns: all of that engages the people you most want to interact with your business.

There are so many social media platforms. How do I decide which are right for my business?

We are more than happy to work with you to answer this question specifically. However, here are some guidelines that you may find helpful in the meantime. Facebook is a great way to engage customers and potential customers by sharing relevant content, creating targeted ad campaigns, and running exciting contests, with a flow that is timed in days. And it’s universal; everyone is on Facebook. Twitter, on the other hand, is great for immediate contact with customers, and it skews a bit younger overall. Pinterest is ideal for anything related to DIY, art, fashion, design, food, tips, and so on. And a LinkedIn presence is especially important if you offer B2B services.

Design

How do I decide what design services are best for my company?

Some design services are a good idea for practically any company: logos and various site banners, for example. Beyond that, you will get the best results by working with a designer you trust to find a solution that’s best for your specific needs.

Who will own the intellectual property of the designs?

For design services we provide, you do. They’re yours. End of story.